Showing posts from July, 2018

Tips on building a team that deliver an exceptional experience

Customers today are king. They are demanding and expect excellence at every point of their sales journey with your business, online and offline. With a mobile in every pocket, you better believe that poor customer service will spread like wild fire across every digital touch point you can imagine.

The pressure is on businesses to create powerful customer experiences at every touchpoint. The businesses of tomorrow will create teams who are unapologetically customer-centric in their decisions and actions.

Studies show that customer experience will overtake price and product as the key brand differentiator by 2020. Organisations will need to implement significant business model changes to improve customer experience. For every negative experience, it takes 12 good experiences to make up the damage.

How? Well before you answer that, understand the who.

Meet the customers of today
Customers are more connected than ever before. They really hold the key to the success or failure of small bus…

Nedbank to host networking franchise seminars countrywide

Franchising sector specialist, Nedbank, is hosting three networking seminars, in Johannesburg, Durban and Cape Town, to highlight opportunities in the franchising sector in 2018. With franchising being a preferred lower-risk business model for business owners, these seminars, taking place for the third year running, are expected to be heavily subscribed as delegates rush to book for the three events.

The dates for the seminars are:
18 July 2018 in Johannesburg, 25 July 2018 in Cape Town, and26 July 2018 in Durban. The speakers at the seminars include experts in their field, such as Nando’s Robbie Brozin, Ocean Basket’s Grace Harding, Sorbet’s Jade Kirkel, Chicken Xpress’s Devon Scoulelis and Col’Cacchio’s Michael Terespolsky, as well as representatives from Nedbank, sharing expert advice on how to succeed in the franchising sector.

Brozin is the co-founder of Nando’s, which is now an international restaurant chain and one of the most visible high-street retailers to have emerged from …

10 Year Anniversary of the Sasol Solar Challenge

Every two years, a very peculiar and eye-catching procession travels 2000kms in a wide loop from Pretoria to Cape Town. This group is diverse in age, language, nationality, appearance and mode of transport but united in purpose.

These are the pioneers of solar energy, of zero emission, clean-powered vehicles. They consist of universities, schools, corporations and private individuals with a common dream: making solar powered vehicles a reality in everyday life.

They are the brave pioneers of the Sasol Solar Challenge.

Teams from South Africa, Australia, China, Japan, The Netherlands, and the USA are expected in 2018.

Teams will set off from Pretoria on 22 September and finish in Stellenbosch on 29 September.

22 September: Pretoria – Sasolburg – Kroonstad
23 September: Kroonstad – Winburg – Bloemfontein
24 September: Bloemfontein – Edenburg – Gariep Dam
25 September: Gariep Dam – Middelburg – Graaff-Reinet
26 September: Graaff-Reinet – Jansenville – Port Elizabeth
27 September: Port E…

Oasis Water for Sustainability, Environment and Innovation

30 years of the Skukuza ½ Marathon Celebrated : A unique race in a unique place to make a difference

The opportunity to run in the Kruger National Park – for recreation, not survival – is a privilege only a few will have. Entry into this race is so limited that a lucky draw is held to determine who the fortunate few will be!

Raising at least R750 for the park’s many conservation projects is also a prerequisite for participating and many runners have raised substantial amounts for these wonderful causes.

This year runners again have access to an ample supply of their life sustaining Oasis water at the seven water points, one of which will be manned by Oasis Brand Ambassadors.

Oasis’s relationship with the Kruger National Park is rooted in a love for nature, conservation and sustainability.

The Oasis Expresses in the Park’s shops in Skukuza and Satara rest camps stand testament to their commitment to a greener more sustainable waste free lifestyle.

Improve your computer skills with Creative Minds

With Creative Minds® computer short courses, you can get positive results in no time at all. Just call your nearest Creative Minds® branch for a consultation and find out how easy it is to make a huge difference in your computer skill set.

Creative Minds® offers the complete range of end-user courses on Microsoft Office 2013, 2016 and Windows 10. These courses are aligned to the Unit Standards of SAQA (South African Quality Authority) and accredited by MICT SETA. Courses available at Creative Minds® are:

Creative Minds Courses:
Windows 8 or 10 Level 1 + 2Word 2013, 2016 Level 1, 2 and 3Excel 2013, 2016 Level 1, 2 and 3PowerPoint 2013 2016 Level 1 + 2Outlook 2013, 2016 Level 1 + 2Access 2013, 2016Level 1 + 2Publisher 2013, 2016 Full courseMS Project 2013, 2016 Full course Creative Minds® offers the most relaxing way to learn Pastel Partner V18 Intermediate! Contact your nearest Creative Minds® branch for more detail and prices.

Especially for our Seniors – MS Lite:

We have developed this…

What does risk really mean?

Why supposedly "safe" sectors may be nothing of the sort

Many investors are attracted to the perceived stability of certain sectors. But safety stems from the price you pay, not the underlying dynamics of the businesses you buy.

Defining defensives and cyclicals
Stock market investors group companies into sectors in order to gauge their likely performance at different times in the economic cycle. For example, producers of food & beverages and tobacco fall within consumer staples, a sector often called “defensive”. According to global asset manager Schroders, this is because demand for food, cigarettes, etc, typically remains stable regardless of the performance of the wider economy. Therefore, revenues and profits for these kinds of companies tend to hold up well, even if the broader economy is suffering a downturn.

 As a result, these defensive companies are often perceived as safe, reliable investments. Such companies can be of particular interest to income investors as…

Ever wondered why you don't see 'third pounders' on the menu

The reason you tend not to see ‘Third Pounders’ on the menu at fast-food chains apparently has more to do with poor arithmetic than healthy eating

One of the foundation stones of behavioural economics is the recognition that the human brain is hardwired not always to act in investors’ best interests.

Sometimes the instinctive mistakes that result are quite complex – for example, Andrew Lyddon, Fund Manager, Equity Value at Schroders refers to the ‘narrative fallacy’ underpinning people’s fondness for stories. And sometimes, Lyddon says that they are less so.

The third ‘pounder’ 
“Take the curious story of the ‘Third Pounder’ burger” says Lyddon, referring to a case study from Against Empathy: The Case for Rational Compassion, a book by Paul Bloom.

“Since it was launched in 1971, the McDonald’s Quarter Pounder has taken its place in the pantheon of fast food staples – and, while it has had to see off a lot of competition along the way, human nature has apparently helped” says Lyddon.


Business Partners approves over R1bn in SME funding over the last 12 months

During the last financial year, Business Partners Limited (BUSINESS/PARTNERS) - a leading risk financier for SMEs in South Africa and selected African countries - approved R1.049 billion in funding through 295 investments for small and medium enterprises.

This is according to Ben Bierman, Managing Director of BUSINESS/PARTNERS, following today’s release of the company’s 2017/2018 financial results. “Of these new investments, we are pleased to report that financial assistance to black entrepreneurs increased to 40.5 percent compared with 27.4 percent in the previous financial year, and finance assistance to female entrepreneurs improved to 37 percent (34 percent: 2016/2017),” he adds.

“Placing over R1 billion into the hands of business owners has helped to save and facilitate much needed job opportunities in the South African environment, assisting in driving the economy forward. During a year when low economic growth impacted all businesses, especially SMEs, this outcome is encouragi…

Are you investing in the most important asset in your business?

With the many assets and resources required to run a successful business, entrepreneurs are often distracted from attending to their business’ most valuable asset – themselves.

This is according to Kobus Engelbrecht, spokesperson for the 2018 Entrepreneur of the Year® competition sponsored by Sanlam and BUSINESS/PARTNERS who says that business owners are often so focussed on investing everything into the success of their business and their staff members, that they easily forget about the crucial element at the helm. “As a result of the total concentration on upskilling and training staff, or on the hands-on operational management of day-to-day activities, self-investment finds itself at the bottom of many entrepreneurs’ to-do lists.”

However, Engelbrecht stresses the importance of a continued focus on self-improvement. “Upskilling yourself through online courses, internships, or tapping into a mentorship opportunity can be extremely beneficial. As an entrepreneur you need to stay abr…

Thinking of going into franchising?

Morne Cronje, Head of Franchising at FNB Business says, “Franchising has a lot of advantages than starting a business from the ground up as the failure rate in franchising is less than 10% compared to the high failure rate of traditional start-up businesses.”

Cronje shares the following factors that should be considered when going into franchising:
Conduct research – Deciding to open a franchise can be daunting and exciting at the same time. Potential franchisees need to do a thorough research on the franchise industry before taking the actual steps to open one. Choosing a franchise that suits you – There is a wide variety of sub-sectors in franchising and entrepreneurs needs to select one that appeals to their interests and ambitions. The rule of thumb says; it is better to choose a sub-sector that you are passionate about. For example, if someone is passionate about food, it may be worth looking at franchises that appeal to such a passion.Shadow franchisees – Spend at least one day …