Justin Trent Unlike other start-up businesses that can survive on a shoestring budget, franchises require huge upfront investment. In exchange, the franchisor normally offers comprehensive support, business processes and systems to increase the chances of success. However, like any other start-up, the biggest challenge for any franchisor is providing the right IT systems in order for the franchise operation to be efficient. Being a successful franchisor requires a wide range of skillsets to ensure franchisees can carry out the same successful formula. Making the shift from business owner to franchisor is often a critical step for the success of the franchise business. The franchisor needs to shift from being actively involved in the business to a more advisory role, more of a leader who strategises and monitors. According to Alto Africa CEO Justin Trent, from a franchisor perspective having the right systems and processes in place will help add value to...