Peter Forshaw Successful companies have a long history of leveraging technology to replace slow, complicated, manual processes to drive efficiency, reduce costs, and improve customer satisfaction. Liz De Freitas, Account Manager at AdvanceNet says, in spite of this drive, many unfortunately still use antiquated ways to collect and use information during transactions, particularly when signatures are required. De Freitas says under South African law, a written signature is not necessarily required for a valid contract. Contracts are generally valid if legally competent parties reach an agreement, whether they agree verbally, electronically or on paper. “While companies have automated processes leading up to and following the actual signature, many still needlessly rely on pen and paper to transact business. This slows business, delays results, and creates a negative customer experience,” she says.  “To meet the demands of today’s more educated consumers and businesses, org...

What to consider when investing in a new franchise brand Many entrepreneurs entering the world of franchising often find it challenging to decide whether to go with an established brand or throw their hard-earned savings into a totally new venture.  “The dilemma of staying with the tried and trusted or going with something new that seems to offer great opportunities is something many potential franchisees face”, says Ethel Nyembe, Head of Small Enterprise at Standard Bank.  “However, if you are considering a start-up franchise operation, it is best to spend some time doing research and also asking a few probing questions,” advises Ms Nyembe.  The points to consider before signing a franchise agreement with a newly launched franchise are: It is an opportunity to invest in a new concept and fresh products The concept and products may excite you, but you need to look at both with a critical eye. For example, you need to know who you are targeting with your prod...