Peter Forshaw Successful companies have a long history of leveraging technology to replace slow, complicated, manual processes to drive efficiency, reduce costs, and improve customer satisfaction. Liz De Freitas, Account Manager at AdvanceNet says, in spite of this drive, many unfortunately still use antiquated ways to collect and use information during transactions, particularly when signatures are required. De Freitas says under South African law, a written signature is not necessarily required for a valid contract. Contracts are generally valid if legally competent parties reach an agreement, whether they agree verbally, electronically or on paper. “While companies have automated processes leading up to and following the actual signature, many still needlessly rely on pen and paper to transact business. This slows business, delays results, and creates a negative customer experience,” she says.  “To meet the demands of today’s more educated consumers and businesses, org...