Frost & Sullivan Applauds Standard Bank for Delivering Value to its SME Clients by Constantly Innovating across a Variety of Platforms Standard Bank’s core focus is the empowerment its clients, on both a financial and non-financial basis Based on its recent analysis of the market for small and medium enterprises (SMEs) support financial services, Frost & Sullivan recognizes Standard Bank with the 2014 South Africa Frost & Sullivan Award for Customer Value Leadership. Acknowledging SME clients’ need for on-call services throughout the day, Standard Bank introduced a command centre for the processing and turnaround of SME loan applications within 48 hours. “Standard Bank has refined its micro-finance strategy to offer more secured loans and is currently focussed on improving the management of its current holdings,” said Frost & Sullivan Research Analyst Ntsolo Setlaba. “Additionally, as part of a differentiated credit extension strategy, it offers financial trainin...