The customer will always remember how you made them feel Maria Stathoulis It was the late Maya Angelou who once said, “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” While this quote is applicable in everyday life, perhaps is it something that more business owners need to start living by, especially when it comes to their customers. Maria Stathoulis, the new owner of the Sandwich Baron Sandton store , believes that success needs to go hand-in-hand with customer service, because how you make your customers feel will determine how loyal they are to your business.  Success is not ensured in any venture. You can have the best product or service, but if you do not invest in physically obtaining your success, all your efforts will be fruitless. Securing success itself starts with ensuring the loyalty and trust of your customers, because without their buy-in and support, your products will be unused and ser...