Wave goodbye to chalk-and-talk sessions – 21st-century staff training is smarter and better switched on to the way people work, learn and have embraced technology in their lives, says Richard Mukheibir, CEO of Cash Converters Southern Africa . The company began with DVD-based learning in 2014. Its e-learning platform now offers 250 custom-made modules that also feature animation and interactive learning, with functionality improving all the time as fibre is rolled out to stores. In effect, this has become the company’s in-house version of the popular MOOCs (massive open online courses), pioneered in the USA from 2008 and expanding rapidly in 2012 and 2013 with the global launch of Udacity, Coursera and FutureLearn. As a franchise company, Cash Converters regularly needs to upskill existing staff as well as offering training for new franchise owners, their management and staff who all need to be trained whenever a new store is opened. E-learning also addresses the challenges of ensu...