The new Scooters Pizza Musgrave store owner, Vishnu Govender, believes that serving a customer is an honour and a privilege, and an ethos that he is driving among his employees. Having previously worked in a senior management role at a pulp and paper factory, Govender decided to pursue a career as a Scooters Pizza franchisee to put his business knowledge into practice at his store and because he believes that the fast food industry in South Africa remains a lucrative investment choice. He maintains that the key to running a successful franchise is the ability to understand the needs of the customer and to have a key focus on service delivery and product quality. His management approach entails involving all staff in achieving the transparent store goals set for 2013, and in rewarding exemplary performance through incentives. “My main objectives include returning the business to profitability within the next three months and to increase store revenue by fifty percent within the n...

With a new owner at the helm, Scooters Pizza Florida Junction is ready to serve pizza lovers on the West Rand with only the best pizzas at this refreshed store. The store, situated at Florida Junction Shopping Centre, welcomed its new owner, Rudolph Shawe and showed off its new look on Monday, 8 April at an elaborate opening event. Scooters Pizza, which was rebranded in 2012, is now boasting a more energetic feel that is sure to ignite a ravenous hunger for pizza among customers. Shawe, who was previously involved in an importing and distribution business, is confident about his ownership and the difference that his management style will make to the dining experiences of his customers. “I am thrilled to be able to add value when serving the people in my community and fully intend to ensure that customers enjoy a dining experience unlike any other. I have no doubt that visitors to our store will appreciate the high level of customer service we are able to offer and become loyal p...

Even though franchising remains one of the safest ways of becoming a business owner due to tried and tested recipes for success, there are still some crucial elements to consider when getting involved in this business model. With hundreds of different franchising options available in South Africa, finding the right business fit is of great importance to ensure that the business will be fruitful. Parties interested in franchising as a viable business option are essentially buying into an established brand that was made successful by a company specialising in the franchising industry. These entities put in time, money and effort to create a legacy for the business and it is therefore important to ensure that you will be able to forge a meaningful relationship to ensure longevity in the partnership. CEO of Taste Holdings Food Division, Christo Calitz, adds some wisdom to ensure that prospective franchisees understand the importance of this relationship, “Choosing a franchise can be e...