The Tax Shop Franchise Changes Mindsets!

Nico Viljoen

Written by Nico Viljoen, Executive Director The Tax Shop

The Tax Shop Franchise Group, tailor-made for accountants and tax practitioners, uses three big mental shifts to develop inter alia thinking capacity and capability.  The main objective of the mental shifts is for The Tax Shop franchisees to have more freedom, money and time.

• From linearity to complexity

Management systems and processes tend to be linear (assume similar inputs result in similar outputs). Though, The Tax Shop has a more nuanced view of the world as it involves people.   We continuously reflect on the franchise and ask questions such as: What motivates people, what are their interests, what are their needs and how engaged do they become?

Mechanical systems may be linear but as soon as the human element becomes involved, the system becomes complex, adaptive and dynamic, which means that similar inputs may bring about wildly divergent outputs.

Mechanical systems may be linear but as soon as the human element becomes involved, the system becomes complex, adaptive and dynamic, which means that similar inputs may bring about wildly divergent outputs.

• From "focus" as a noun to "focus" as a verb

There is always the temptation to set static goals like an annual growth rate or net profit, but once one accepts that one is operating in a dynamic and adaptive environment, one begins to realize that such set goals have limitations.

The Tax Shop Franchise frequently recalibrate to ensure that the right goals are established and that they not only include financial measures but also purpose and values. Clarity on purpose, values and performance is a constant change and when one gains clarity on these, one fosters agility and enables order without having to control every action and decision.

• From “they” to “us”

The Tax Shop Franchise habitually asks what we are doing to improve our market leadership; to push our boundaries and test our limitations. The Tax Shop Franchise Group ultimately wants to be beyond the next rung of the ladder.

Takeaway for all franchisees: “Simple can be harder than complex: you have to work hard to get your thinking clean to make it simple.” (Steve Jobs).

For more information about The Tax Shop Franchise, click here.