BACKGROUND Doves Group, initially named Dove Funeral Services, was established in 1883 as a funeral directing organisation in Durban. Today, with a national network of more than 160 branches spanning all nine provinces, Doves Group is one of the largest funeral directing companies in southern Africa and a major role player in the progressive development of the funeral industry. Doves Group is an authorised financial services provider with its funeral insurance underwritten by Union Life. Doves Group aims to be the leading funeral brand in South Africa, to provide innovative funeral-related services and products to all South African communities, and to exploit the full extent of the funeral value chain for the benefit of all stakeholders while delivering a service that is a celebration of life. THE CONCEPT Doves Group provides insurance, funeral services and related products. Their extensive range of services includes burial services, memorials, cremations, embalming, caring for...