Being a hands-on franchise owner is preferable to hiring an in-store manager to handle the day-to-day operating of the business, especially for cash-based franchise operations such as Sandwich Baron, writes Sally J’Arlette-Joy, founder and CEO of Sandwich Baron . Notably, in the 21 years Sandwich Baron has been in operation, a worrying trend has emerged: never has a manager run store succeeded. The cash nature of the business seems to be too much of a temptation. Owner-managed franchise operations are better owner-managed, more profitable and more likely to succeed than manager-managed operations. In the food delivery business, multiple factors need to be considered: delivery vehicles need to be maintained and constantly refuelled; food needs to be fresh and well prepared; menus need to be adapted to allow for new food trends; employees need to maintain high levels of hygiene and service; and food preparation needs to adhere to strict franchise standards. There has been a not...